Why Isn’t My Resume Uploading?

If you’re having trouble uploading your resume, don’t worry! It’s often due to common issues that can be quickly resolved. Here’s a guide to help you troubleshoot and successfully upload your resume.

Common Reasons Your Resume Isn’t Uploading

1. Unsupported File Format

   • Ensure your resume is saved in one of the accepted formats:
     • PDF
     • Word Documents (DOC or DOCX)
     • PNG
     • JPEG (JPG)
   • If your resume is in another format, convert it to one of these before uploading it.

2. File Size is Too Large

   • Check the file size of your resume. Large files may exceed the platform’s size limit.
   • Solution: Compress your file or reduce its size using tools like Adobe Acrobat for PDFs or an image compressor for PNGs/JPEGs. 

3. Corrupted File

   • If the file is damaged or incomplete, it may not upload correctly.
   • Solution: Open your file to confirm it works, then re-save it or create a new version.

4. Slow Internet Connection

   • A weak or unstable internet connection can interrupt the upload process.
   • Solution: Try uploading your resume when connected to a stable and reliable network. 

Steps to Resolve Resume Upload Issues

1. Double-Check File Format and Size

   • Please make sure your resume meets the format and size requirements.

2. Rename Your File

   • Use a simple file name (e.g., “JohnDoeResume.pdf”) with no special characters. 

3. Try Again Later

   • Temporary server issues could prevent uploads. Wait a few minutes and try again.

4. Reach Out for Help

   • If the issue persists, contact our Customer Experience Team with details about the problem, such as the file type and size, and we’ll assist you.