How Two-Factor Authentication (2FA) Works on Our Platform

Your security is our top priority. We’ve automatically enabled Two-Factor Authentication (2FA) to ensure your account remains protected for all users. This extra layer of security ensures that only you can access your account, even if someone else has your password. The 2FA process requires a unique verification code to be sent to your registered email address during key actions. 

When 2FA is Used

Our platform sends a 2FA code to your registered email address during the following events:

1. Sign-Up

   • When creating a new account, you’ll receive a code to verify your email address before accessing the platform.

2. Sign-In

   • Every time you log in, we send a unique 2FA code to your email for verification. You’ll need to enter this code to complete the login process.

3. Password Change

   • You’ll be prompted to verify the action whenever you attempt to change your password by entering a 2FA code sent to your email.

4. Forgot Password

   • If you select the "Forgot Password" option, a verification code will be sent to your email. Once verified, you’ll be able to create a new password.

Important Note: Email-Only 2FA

Our platform uses email-only for Two-Factor Authentication. Users cannot set up or reset 2FA with a phone number now. All verification codes will be sent exclusively to your account's email address on file.  

FAQs About 2FA

1. Can I disable 2FA?

No, 2FA is automatically enabled for all accounts to ensure maximum security. It cannot be disabled.

2. What should I do if I don’t receive the 2FA code?

• Ensure you’re checking the email address linked to your account.
• Could you look in your spam or junk folder?
• Wait a few minutes, as some emails may take longer to arrive.
• If the issue continues, please contact our Support Team for help.

3. Can I use my phone number for 2FA?

No, at this time, 2FA codes are exclusively sent to your registered email address. There is no option to set up or reset 2FA with a phone number.

4. What happens if I lose access to my email?

If you can't access the email address on file, contact our Customer Support Team to update it. You’ll need to verify your identity to make this change. 

If you have issues with 2FA or have questions, please contact our Customer Support Team here. We’re here to help!